link:-Returns
The administrator has the facility to create returns notes for goods
ordered via the internet ordering system. To do this select the
link:-
The administrator can find oders by searching via an order reference (your purchase order number) or the system order code, alternatively you can use the next or back buttons to find the order you placed.
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Once you have found your order select the order reference link and as the administrator you can do one of three options.
Re-order goods (all users have this facility), edit the order (change information associated with their reports) or create a returns note.
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Re-order goods
To re-order goods select the re-order button which takes you to the basket detail screen. If you are happy with the items listed select complete order and follow setps outlined earlier to send orders.
Edit an order
To edit an order select the edit button. What this function enables the administrator to do is change the received product (a different product was sent in its place), the price per item (price of the product is different to that stated on the system) or quantity received (you received a different quantity from the amount showing). This option is designed to allow you, a goods in amendment option - it also helps keep your reports upto date. Upon making any changes select the save option.
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Returns
Administrators can create returns to their suppliers on any items that have been ordered via the internet ordering system. Select the returns button which you will then be asked to put in a quantity against a product you want to return and select a reason why you would like to return those products, and select the save option.
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Upon saving the changes you are then asked to put in a reference associated with the returns note i.e. your name and you can aslo add comments onto the reference screen. Upon making those changes then click on submit.